We’re a passionate, community-rooted team dedicated to meeting your insurance needs. With diverse backgrounds and specialized expertise, we’re here to guide you with personalized support. As your neighbors, we value building lasting relationships and strong partnerships, with clients and professionals alike, that lead to shared success. Your peace of mind is our priority, every step of the way.
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- English, Spanish
- SCOTTSDALE | HAYDEN & CACTUS Office: (480) 951-5056
- FOUNTAIN HILLS | RIO VERDE Office: (480) 951-5056
- NORTH PHOENIX | DESERT RIDGE Office: (480) 951-5056
- NORTH PHOENIX | ANTHEM Office: (623) 335-7777
- CHANDLER Office: (480) 951-5056
- PHOENIX | ARCADIA Office: (480) 951-5056
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- (855) 458-6691
Albina Castaneda
Customer Loyalty SpecialistAs a bilingual agent at AmFam since 1998, I cherish engaging with clients and addressing their insurance requirements. Family is everything to me—I have two sons, a daughter, and a wonderful husband. Relocating from California to Arizona in 1994, I now call Laveen, AZ, my home.
Ashley Bruce
Agency Branch ManagerHi, I'm Ashley, originally from Wisconsin. I've had the pleasure of working with the Shisler team for over three years, and I've been part of the American Family family for more than a decade. Family means everything to me, and being a mom is truly my greatest joy.
Betty Miller
Agency Branch ManagerHi, I’m Betty Miller! I love what I do here at American Family,helping our clients feel supported and valued every step of the way. Outside the office, you’ll find me floating down the Salt River or dancing the night away! In the office I manage our agency’s 500+ 5-Star Google and Facebook reviews, making sure your feedback is heard and that we’re always improving how we serve you.
Chaise Colwell
Agency Branch ManagerHi, I'm Chaise! When I'm not mountain biking Arizona’s scenic trails, I help individuals and families protect what matters most. I specialize in high-value luxury homes and businesses of all sizes, offering tailored insurance solutions for home, auto, life, and commercial needs. Let me help protect your American Dream with award-winning customer service.
Chelsea Stitt
Non-Licensed StaffHi, I’m Chelsea! Fun fact—I’m actually Bryan Shisler’s favorite niece (or so I like to think 😄). I’m a proud University of Kansas alum—Rock Chalk! I’ve always had a passion for reading and writing, and I love diving deep into data. If there’s something you need to know, I’m your go-to for turning numbers into insights.
Courtney Jackson
Sales Specialist - All LinesI've been with AmFam for over 6.5 years as VP of Production, specializing in Life Insurance Consultations. I help clients understand their options and build personalized coverage to protect what matters most. Whether you're starting a family or planning for the future, I'm here to guide you every step of the way. Outside of work, I love sports with my two kids and lake days!
Debra Grether
Customer Service RepresentativeSince 1996, I've built a deep foundation in insurance, helping clients protect what matters most. Outside of work, I find joy in outdoor adventures, traveling to new places, and spending time in nature. One of my favorite spots is the Wildlife World Zoo in Phoenix—there’s nothing like seeing newborn animals, whether it’s flamingos or a baby elephant, it’s a reminder of life’s simple wonders.
Galen Keniston
Non-Licensed StaffHi, I’m Galen Kenisteon—our team’s “Birthday Gal”! I love being the first face you see when you walk into the office. From greeting clients with a smile to preparing welcome packets, and calling to wish you a happy birthday, I make sure every interaction feels personal and memorable. Outside the office, my greatest joy is spending time with my 3 grandsons - they keep me smiling and on my toes!
Kimberly Pace
Agency Branch ManagerHi, I’m Kimberly, Branch Manager of our Fountain Hills agency, where I’m proud to live and work! I’ve been with American Family since 2001, helping clients understand their coverage and spot any gaps. Originally from the Midwest, I moved here in ’98. My daughters grew up in this amazing town, and now my three grandkids love it too. Stop by our Avenue of the Fountains location and say hello!
Virginia King
Sales Specialist - LifeHi, I’m Ginny, the agency’s Life Insurance specialist! I’ve been with AmFam since 2014 and bring a strong understanding of Flex, Whole, and Term Life products. I’m passionate about helping families protect their futures with Life Insurance. Before insurance, I owned a flooring and window covering business for 23 years. I’m also a proud Packers fan—Go Pack Go! “Life insurance is love in action."